This policy describes the use of information concerning you that is specifically collected when reporting adverse health events experienced as a result of using one of the products purchased on the Website, hereinafter referred to as an "Adverse Health Event."

With your assistance, the Website and the Supplier can monitor adverse health events for which a report or declaration may be made regarding the Adverse Health Event.

The website publisher is responsible for the separate processing of this personal information, established within the framework of the above-mentioned health surveillance activities for Cosmetovigilance purposes, located at Tornimäe tn 5, Tallinn 10145, Estonia.

The protection and security of our customers’ and product users’ information is a fundamental concern.

Therefore, we encourage you to read this Privacy Policy, which informs you about the conditions for processing the information entrusted to us regarding an Adverse Health Event, and in particular:

Collected Information

We collect information about you in the following ways:

  • Directly from you, when you contact the Website through our customer service department, by phone, email, when placing an order on our online store, or through comments on our websites and social media;

  • From third parties, when cases are referred to us by brands or healthcare professionals.

To fulfill our mission of market health surveillance, we collect the following information:

  • Information about the exposed person, as necessary to assess the Adverse Health Event, in particular:

    • Personal details, identity, and contact information: your last name, first name, date of birth, ID number, as well as your postal address, email address, and phone number, so that we can contact you if you wish to follow up on your report.

    • If the product user is a minor, we also request the details of their legal representative.

  • Personal and/or professional information: data regarding the use of the product in question, strictly necessary for the evaluation of the Adverse Health Event.

  • Health information: description of the adverse effects, type of reaction experienced, whether a sick leave was prescribed and its duration, whether hospitalization occurred, etc.

  • Information about the person reporting the Adverse Health Event, including, when applicable, the healthcare professional who can provide further details.

Purpose of Information Processing

The objectives for which we process your information and the reasons we need to do so include:

  • Prevention, monitoring, assessment, and management of Adverse Health Events;

  • Legal obligation: processing of information related to the cosmetovigilance of distributed products in accordance with applicable regulations;

  • Preparation of statistical analyses on the recurrence of reported cases, using non-identifiable data.

Conditions for Disclosure and Transfer of Information

We may disclose your information, for the purposes described above, to the following recipients:

  • Regulatory and Quality Department;

  • Complaints Department, such as the Legal Department and/or Customer Support Services, which are in direct contact with customers;

  • Service providers responsible for investigating the Adverse Health Event;

  • Competent health authorities for the processing of the Adverse Health Event.